FAQs
Frequently askedquestions.
Everything you might want to know about Vaulnox Asset Protection MPC, the SENTINEL policy engine, AEGIS inheritance and threat protocols, fees, and compliance.
The Basics
Starting with Vaulnox
What exactly is a cryptocurrency wallet, and why do I need one?
A cryptocurrency wallet is a secure digital tool that holds the cryptographic keys required to access and manage your assets on a blockchain. It functions like a bank account, but without the bank — you hold the keys, you control the assets. With Vaulnox, you manage everything from a single app while retaining full ownership of your funds.
Is my money safe in the Vaulnox wallet? I’m new to crypto.
Yes. Your assets are secured by Vaulnox Asset Protection MPC, which splits your private key into three encrypted shares. No single share — on your device, in our SGX enclave, or in your backup — can access funds alone. The SENTINEL policy engine adds a second layer, blocking unauthorized transactions before they can ever sign. The result: protection that holds up against device theft, phishing, hacking, and far worse.
Do I need to remember a seed phrase?
No. Unlike traditional wallets that rely on a 12- or 24-word seed phrase, Vaulnox uses MPC key shares. There is no seed phrase to memorize, write down, or risk losing. Your device share is protected by your biometrics and passcode.
How do I get started with Vaulnox?
Download the Vaulnox app, create your account, and complete any required identity verification. Your wallet is set up automatically through Vaulnox Asset Protection MPC — no manual key generation, no seed phrases. You can begin receiving, sending, and managing assets right away.
What if I lose my phone?
Your funds remain safe. The device share alone cannot move assets. You can restore access on a new device using your remaining shares, through the policy-gated Key Share Restoration feature you’ve configured with AEGIS. No seed phrase to find, no hardware to replace.
Are there fees for using Vaulnox?
Vaulnox charges a custody fee calculated daily, plus administrative fees for certain transactions. The full fee schedule is available on our website and in-app. Blockchain network (gas) fees also apply for on-chain transactions.
How is Vaulnox different from exchanges like Coinbase or Binance?
Exchanges are custodial — they hold your keys and control your assets. Vaulnox is non-custodial: you retain control of your key shares at all times. Your assets cannot be frozen, seized, or accessed by Vaulnox. You get true ownership with a user experience as smooth as any exchange.
Can someone hack my Vaulnox wallet?
The 2-of-3 MPC design makes hacking extraordinarily difficult. An attacker would need to compromise two independently secured key shares simultaneously — one inside an Intel SGX enclave operated by Fireblocks-Dynamic, one on your device’s Secure Enclave, or your own encrypted backup. SENTINEL’s real-time transaction monitoring makes unauthorized movement effectively impossible.
Do I need technical knowledge to use Vaulnox?
No. Vaulnox is designed for every experience level. The cryptography runs silently in the background; you interact with a simple, intuitive interface for sending, receiving, and managing assets.
Is there an age restriction for using Vaulnox?
Yes. You must be at least 18 years old to use Vaulnox services, as outlined in our Customer Service Agreement.
Vaulnox Asset Protection MPC
How the cryptography works
How does Vaulnox Asset Protection MPC work?
Your private key is never created or stored as a single object. It is mathematically split into three independent encrypted shares through a 2-of-3 MPC configuration purpose-built for Vaulnox by Fireblocks-Dynamic, the world leader in MPC technology. Any two shares — working together through the protocol — can produce a valid signature. Any single share alone is cryptographically useless.
Where does each of the three shares live?
Share 1 is on your device, inside the hardware-rooted Secure Enclave. Share 2 is inside an Intel SGX trusted execution environment operated by Fireblocks-Dynamic. Share 3 is your encrypted backup — quantum-proof encrypted, stored in your choice of Google Drive, iCloud Drive, or the Vaulnox secure server. Vaulnox cannot see, read, or use your backup share.
Is Vaulnox really non-custodial?
Yes. We never hold your private key and cannot access your funds unilaterally. The full private key does not exist anywhere, at any time. Even if Vaulnox were compromised or disappeared tomorrow, your assets remain yours — on-chain, under your control.
What security advantages does the 2-of-3 model provide over traditional wallets?
Traditional single-key wallets or seed-phrase wallets have a single point of failure. Compromise the key or the phrase and the funds are gone. The 2-of-3 MPC model ensures no complete private key exists in any one location, giving resistance to phishing, device theft, and server breaches — while still enabling seamless recovery and multi-device access.
What blockchains and assets does Vaulnox support?
Vaulnox is multi-chain by design. You can hold, send, receive, and manage assets across major blockchain networks — including Bitcoin, Ethereum (and its L2s), Solana, Polygon, Avalanche, BSC, Sui, TON, and more — unified in a single secure view. The full supported-assets list is available in our documentation and expands continuously.
SENTINEL & AEGIS
Policies and protection
What is the SENTINEL policy engine and how does it protect wallets?
SENTINEL is a rules-based enforcement layer that evaluates every transaction request in real time. It runs before the cryptography — no signature is generated unless every rule you’ve defined is satisfied. You can configure spending limits, recipient whitelists, velocity checks, geofencing, and anomaly detection. It’s your second wall against malware, social engineering, and unauthorized approvals.
How does the inheritance protocol work?
You designate trusted heirs or guardians during your AEGIS Confidential Interview. When a Medical Event (death or certified incapacity) is verified with proper documentation, SENTINEL facilitates a secure transfer of wallet access to your designated heirs — without exposing your private keys, and without probate delays.
What is the Threat Protocol?
If you experience an Event of Duress — coercion, extortion, or a legal seizure attempt — you can activate your Threat Protocol, which suspends all outgoing transactions on your wallet. This prevents forced transfers while the situation is resolved, protecting your assets from involuntary movement. You define the activation trigger during your AEGIS interview.
Can I get my full private key and leave Vaulnox?
Yes. Through the Full Key Restoration feature, you can request the complete private key and recovery material for your wallet. This allows you to transfer your wallet to any standard provider and depart the platform at any time. The feature is policy-gated — strict cooldowns and verification apply.
Can I set transaction limits and approval thresholds?
Yes. SENTINEL supports fully configurable Approval Thresholds. You can define amounts above which transactions require additional authentication, multi-party co-approval from Trusted Contacts, or built-in time delays before execution.
How We Compare
Vaulnox vs. other wallets
How does Vaulnox compare to hardware wallets like Ledger or Trezor?
Hardware wallets store a single private key on a physical device. Secure in principle, but vulnerable to loss, damage, or theft of that device — and irrecoverable if it’s destroyed without a seed backup. Vaulnox’s MPC model distributes key material across three independent locations, eliminating the single point of failure while providing the same non-custodial guarantees — without requiring you to carry or protect additional hardware.
How does Vaulnox compare to software wallets like MetaMask?
Software wallets like MetaMask store your private key or seed phrase locally in your browser or device. If the machine is compromised, everything is at risk. Vaulnox never stores a complete key anywhere. The 2-of-3 MPC threshold plus the SENTINEL policy engine provide dramatically stronger security — with a user experience that rivals any browser wallet.
Your Responsibilities
Ownership, risk, and good practice
Am I responsible for my own assets?
Yes. Vaulnox is non-custodial — you maintain ultimate responsibility for your digital assets. While our MPC technology and SENTINEL policy engine provide strong protections, you should safeguard your device access credentials and follow recommended security practices.
Are my digital assets insured?
Vaulnox does not currently provide insurance coverage for digital assets. As a non-custodial service, the responsibility for asset protection rests with the user. We strongly recommend configuring SENTINEL policies (spending limits, trusted contacts, thresholds) and following best security practices.
What security practices should I follow?
Enable biometric authentication on your device, use a strong and unique PIN, keep your device software up to date, avoid sharing access credentials, be cautious of phishing attempts, and configure SENTINEL policies such as transaction limits and recipient whitelists for additional protection.
Does Vaulnox audit its software and encryption protocols?
Yes. Vaulnox subjects its software, wallet infrastructure, and cryptographic components — including the 2-of-3 MPC implementation and the SENTINEL policy engine — to rigorous testing and independent third-party security audits. This includes code review, penetration testing, formal verification where applicable, and ongoing vulnerability assessments.
Buying & Selling
Getting in and out of crypto
Can I buy crypto directly within Vaulnox?
Yes. Vaulnox partners with trusted third-party providers to enable fiat on-ramping — buying crypto with a bank account or card — directly within supported applications. Availability may vary by region and provider, and partner fees apply.
Can I cash out my crypto to my bank account?
Yes. Off-ramping (converting crypto to fiat) is available through our partner integrations. You can sell digital assets and withdraw proceeds to a linked bank account, subject to provider terms and regional availability.
KYC, Regulatory & Tax
Compliance and contact
Do I need to verify my identity (KYC) to use Vaulnox?
Identity verification requirements depend on the services you access and your jurisdiction. Basic wallet functionality may not require KYC, but fiat on/off-ramping, higher transaction limits, and certain features require identity verification to comply with applicable regulations.
What information is collected during KYC?
When required, KYC typically involves your name, date of birth, address, and a government-issued photo ID. This information is processed securely in accordance with our Privacy Policy and applicable data protection laws.
Is Vaulnox a regulated entity?
Vaulnox International, LLC is organized under the laws of the Republic of the Marshall Islands. We operate as a technology services provider offering non-custodial wallet infrastructure — not as a money transmitter, virtual asset service provider, or custodian. Regulatory requirements vary by jurisdiction, and we comply with applicable laws where we operate.
Is Vaulnox registered as a Money Services Business in the United States?
Yes. Vaulnox USA, LLC is registered as a Money Services Business (MSB) with FinCEN. This federal registration supports compliance frameworks under the Bank Secrecy Act, even though Vaulnox itself operates on a non-custodial basis and does not transmit funds on your behalf.
Does Vaulnox report my transactions to tax authorities?
Vaulnox does not currently issue tax documents or report individual transactions to tax authorities. Users are responsible for understanding and complying with the tax obligations in their own jurisdiction.
How can I contact Vaulnox for additional questions?
For anything not covered here, email customerservice@vaulnox.com or use the contact form. We aim to respond within one business day.