Vaulnox International, LLC, a limited liability company organized under the laws of the Republic of the Marshall Islands, and its affiliates (“we,” “our,” or “us”), offers its software services through our website. We also have associated mobile apps and products (collectively, “Services” or “Vaulnox”). Before using our Services, it is important to carefully read this Customer Service Agreement (the “CSA”).
By using any of our Services, you confirm that (i) you have read and understand this CSA, (ii) you agree to follow the terms of this CSA, and (iii) you are legally capable of entering into, and being bound to the terms of, the CSA. WE DO NOT OFFER FINANCIAL OR INVESTMENT ADVICE. WE PROVIDE TECHNOLOGY SERVICES, WITHOUT MAKING ANY RECOMMENDATIONS ABOUT DIGITAL ASSET TRANSACTIONS OR OPERATIONS.
01Defined Terms
Key terms used in this CSA:
- “AP-MPC” — Asset Protection Multi-Party Computation cryptography.
- “Authorized Person” — Any individual designated by you to have access to your vault or wallet based on SENTINEL policy engine rules.
- “Digital Assets” — Cryptocurrencies, tokens, stablecoins, virtual commodities, NFTs, and any other blockchain-based assets.
- “Embedded Wallet” — A wallet integrated into your application or platform using our AP-MPC technology.
- “Event of Duress” — Any event that may directly or indirectly expropriate, sequestrate, levy, lien, or in any way restrict your free disposal of Digital Assets on our platform.
- “Medical Event” — Your death or other circumstance whereby a licensed professional certifies you are incapable of managing your financial affairs.
- “SENTINEL” — The Vaulnox Secure Enclave Non-Transferable Intelligent Network Enforcement Layer policy engine.
- “Vault” — A Vaulnox customer account intended to facilitate the creation and management of one or more Embedded Wallets.
02Privacy Policy
To understand how we collect, use and disclose our users’ information, please check our Privacy Policy on our website. By using our Services, you accept and agree that we will manage your information following the terms in our Privacy Policy.
03Updates to CSA or Service
We reserve the right to update or modify the CSA at any time at our sole discretion. Such revised CSA as posted will take effect immediately, unless otherwise indicated. If you continue to use Vaulnox following any update, you shall be deemed to have accepted the revised CSA.
04Eligibility
To be eligible to use Vaulnox:
- You must be at least eighteen (18) years old and legally competent to enter into this CSA.
- If using our Services on behalf of a legal entity, you represent that the entity is duly organized and you are authorized to act on its behalf.
- You must not be located in any jurisdiction comprehensively sanctioned by the U.S.
- You must not be on any list of prohibited or restricted persons maintained by the U.S. government, the UN Security Council, the UK, the EU, or any other relevant sanctions authority.
- You can only use our Services if permitted under the laws of your jurisdiction.
05Services
Vaulnox serves as digital wallet software for Digital Assets. We offer primarily Embedded Wallets that use advanced AP-MPC cryptography to secure Digital Assets. Unlike traditional wallets that rely on a single private key, our AP-MPC system mathematically splits the cryptographic material into three (3) independent key shares. No single party – including Vaulnox – ever possesses or reconstructs the full private key at any time.
Client Key Share: You receive and control one key share, stored securely on your device. You are solely responsible for safeguarding it.
Server Key Share: The second key share is generated and stored on our secure servers, encrypted at rest. It cannot be used independently to authorize any transaction.
Vaulnox Key Share: The third key share is held by Vaulnox solely as a non-custodial key share for security purposes. It is non-transactable on its own and cannot be used unilaterally. Vaulnox expressly disclaims any form of custody, control, or ownership over the underlying private key or any Digital Assets.
06SENTINEL Policy Engine
Our Embedded Wallets incorporate the SENTINEL policy engine, a configurable rules-based system that enforces additional safeguards. During wallet setup, you may optionally configure pre-authorized events including:
- Client Key Share Replacement: Recover access if you lose your authentication device.
- Transaction Thresholds: Configure amounts above which transactions require additional authentication.
- Inheritance Protocols: Designate Authorized Persons to take ownership upon a Medical Event.
- Threat Protocols: Suspend transactions during an Event of Duress.
- Full Key Restoration: Obtain the full private key and secret phrase to transfer the wallet off Vaulnox.
07Fees
You agree that we deduct a Custody Fee from the Digital Assets held in your wallet, calculated daily at 4pm ET. We will invoice you on a recurring basis, payable in United States Dollars, or we may deduct from your Digital Assets. An Administrative Fee may also be deducted in connection with transaction requests per our Fee Schedule.
08Wallet Address, Private Key & Backup
It is imperative to safeguard access information for your wallet address, secret phrase, and private key. We do not gain or retain your wallet password, encrypted private key, unencrypted private key, or secret phrase. We cannot produce a replacement password if you forget it. We expressly disclaim any responsibility if you are unable to access your wallet due to failure to secure your credentials.
09Digital Asset Transactions
All transactions must be validated and recorded on the respective blockchain network. These networks are decentralized and not under the ownership or control of Vaulnox. We cannot cancel or modify your transaction, and blockchain networks may delay or fail to complete transactions.
10Third Party Services
Our platform connects you to services provided by our partners including crypto exchanges, staking services, and DApps. We do not control these Third Party Services. Your engagement is voluntary and at your own risk.
11Payment & Fees
Fees related to the Services are available on our website and mobile application. These may include account management fees, transaction fees, withdrawal fees, gas fees, or charges for specific services offered by partnering entities. Any update to the fee structure will be promptly reflected on our website. Your continued use indicates acceptance of changes.
12Intellectual Property License
Subject to your adherence to this CSA, we provide you a non-exclusive, non-sublicensable, and non-transferable license to use our Services strictly for your personal or internal business use.
13Your Use of Our Services
You agree that your use of our Services will fully comply with all applicable laws. You commit to abstain from utilizing our Services for funding, supporting, or taking part in any illegal activities including prohibited trade, illegal gambling, fraud, money laundering, or terrorist activities.
14Limitation of Liability & Disclaimer of Warranties
Limitation of Liability: TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL VAULNOX BE LIABLE FOR ANY DIRECT, INCIDENTAL, INDIRECT, SPECIAL, PUNITIVE, CONSEQUENTIAL OR SIMILAR DAMAGES ARISING OUT OF YOUR USE OF THE SERVICES. IN NO EVENT SHALL OUR LIABILITY EXCEED ONE HUNDRED U.S. DOLLARS (US $100.00).
Warranty Disclaimer: VAULNOX IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL REPRESENTATIONS AND WARRANTIES, EXPRESS OR IMPLIED.
15Indemnity
You agree to defend, indemnify, and hold harmless Vaulnox from and against any claims, damages, losses, liabilities, costs or expenses arising from your use of the Services, any feedback you provide, violation of this CSA, or violation of any law or third-party rights.
16Limitation on Claims
Any claim arising out of or related to your relationship with us must be filed within one (1) year after such claim arises; otherwise, your claim is permanently barred.
17Termination
In the event of termination, your obligations under this CSA will continue. Access to funds after termination depends on your backup of your wallet address and private key.
18Governing Law & Arbitration
This CSA is governed by and interpreted in line with the laws of the Republic of the Marshall Islands. Any claims must be resolved by compulsory, final, and binding individual arbitration overseen by the Hong Kong International Arbitration Centre (HKIAC). The seat of arbitration is Hong Kong. The language for the arbitration will be English.
Class Action Waiver: You and Vaulnox agree that any claims will be raised on an individual basis only, and not as a plaintiff or class member in a proposed class or representative action.
19Force Majeure
We shall not be held liable for any delays, failure in performance, or interruptions of service which result from causes beyond our reasonable control, including acts of God, war, civil disturbance, terrorism, blockchain protocol changes, or other catastrophic events.
20Severability
If any part of this CSA is invalid, void, or unenforceable, that term will be deemed severable and limited or eliminated to the minimum extent necessary without affecting the validity of any remaining provisions.
21No Waiver
Our failure to exercise or delay in exercising any right under this CSA shall not operate as a waiver. The waiver of any right will be effective only if in writing and signed by a duly authorized representative.
22Entire Agreement
This CSA sets forth the entire understanding and agreement between the parties and supersedes any prior discussions, agreements, and understandings of any kind.