Customer Service Agreement

01Defined Terms

The following terms, where used in this CSA, have the following meanings assigned to them:

• “AP-MPC” means Asset Protection Multi-Party Computation cryptography as described below, implemented as a two-of-three (2-of-3) threshold signing scheme in which any two (2) of three (3) independent key shares are required to authorize a transaction, and in which no single key share can authorize a transaction on its own.
• “Authorized Person” means any individual designated by you to have access to your vault or wallet based on SENTINEL policy engine rules configured by you at the time of wallet creation, or as modified by your from time to time using our wallet interface and subject to our security verification procedures.
• “Billing Cycle” means each recurring monthly period in respect of which a Subscription Fee is charged for a paid Service tier, beginning on the date you enroll in (or renew) that tier and continuing on each monthly anniversary thereafter, unless otherwise stated in the Fee Schedule.
• “DApps” means decentralized applications.
• “DEX” means decentralized exchanges.
• “Digital Assets” means cryptocurrencies, tokens, stablecoins, virtual commodities, NFTs, and any other blockchain-based assets.
• “Dynamically Assigned Key Share” means the third (3rd) of the three key shares in our AP-MPC scheme, the holder of which, and the conditions governing the use of which, you assign and configure from time to time through the SENTINEL policy engine – including, at your sole election and subject to availability, to enable inheritance, to establish a Vaulnox Virtual Asset Protection Trust™ arrangement, to impose duress limits, to apply transaction constraints, to authorize recurring subscription charges and other automated fee deductions, and to restore a lost Client Key Share. This key share also serves as your Backup Key Share and is non-transactable on its own.
• “Embedded Wallet” means a wallet integrated into your application or platform using our AP-MPC technology.
• “Event of Duress” means the occurrence of any event, or series of events, that may directly or indirectly expropriate, sequestrate, levy, lien, or in any way control, restrict, or prevent the free disposal by you of any Digital Asset on our platform, including, but not limited to, any of the following events in respect of you or your Digital Assets: war or civil disturbance; political action anywhere in the world, regardless of whether (i) instigated by any government, political organization, or individual, or (ii) lawful or otherwise; the enactment, passage, or issuance anywhere in the world of any law, regulation, decree, or measure; action or threat of action anywhere in the world by any government department, agency, or any official purporting to act on the instructions and with the authority of such government department, or agency; a claim, litigation, order, decree, or judgment – or threat of the same – of any court or tribunal anywhere in the world.
• “Medical Event” means your death or other circumstance whereby a licensed medical professional or public vital records authority certifies to our reasonable satisfaction that you are mentally or physically incapable of managing your financial affairs.
• “Off-Ramp” means the sale or conversion of Digital Assets into fiat currency for payout to a bank account, payment card, or other supported method, facilitated by an independent third-party provider.
• “On-Ramp” means the purchase or conversion of fiat currency into Digital Assets credited to your wallet, facilitated by an independent third-party provider.
• “SENTINEL” means the Vaulnox Secure Enclave Non-Transferable Intelligent Network Enforcement Layer policy engine, a configurable rules-based system that enforces additional safeguards and conditional logic on transaction signing and key-related actions.
• “Services” means our Embedded Wallet offering, including embedded, non-custodial vault and wallet infrastructure, the SENTINEL policy engine, related APIs, software, documentation, and any updates or features we provide.
• “Subscription Fee” means the recurring fee payable for your enrollment in a paid Service tier (such as our Premium or Elite tier), denominated in United States Dollars and charged per Billing Cycle as set out in the Fee Schedule.
• “Swap” means the exchange of one Digital Asset for another, including across different blockchain networks, facilitated by one or more independent third-party routing providers.
• “Validated Instructions” means instructions that have been entered and confirmed via our wallet interface by you or by an Authorized Person.
• “Vault” means a Vaulnox customer account intended to facilitate the creation and management of one or more Embedded Wallets.

02Privacy Policy

To understand how we collect, use and disclose our users’ information, please check our Privacy Policy on our website. By using our Services, you accept and agree that we will manage your information (including any personal data you give us) following the terms in our Privacy Policy.

03Updates to CSA or Service

We reserve the right to update or modify the CSA at any time at our sole discretion. If we do so, we will let you know by either posting the revised CSA on our website, on our mobile application or through other methods of communication which we deem reasonable. Such revised CSA as posted will take effect immediately, unless otherwise indicated. You should regularly check our website to inform yourself of any such changes and decide whether or not to accept the revised version of the CSA.

If you continue to use Vaulnox following any update or modification of the CSA you shall be deemed to have accepted the revised CSA. If you do not agree to the CSA or any update or modification to the CSA, you must cease to access or use our Services. Our Services are evolving over time, we may change or discontinue all or any part of the Services, at any time and without prior notice, and at our sole discretion.

04Eligibility

To be eligible to use Vaulnox:

• You must be at least eighteen (18) years old and legally competent to enter into these CSA.
• If you are using our Services on behalf of a legal entity, you further represent and warrant that the legal entity is duly organized and validly existing under the applicable laws of the jurisdiction of its organization, and that you are duly authorized by such legal entity to act on its behalf.
• You must not be located in, or a resident, national, or entity established under the laws of any jurisdiction that is comprehensively sanctioned by the U.S., including but not limited to Cuba, Iran, North Korea, Syria, and the Crimea, Donetsk, and Luhansk regions of Ukraine.
• You must not be currently on any list of prohibited or restricted persons maintained by the U.S. government (including the U.S. Treasury Department’s Office of Foreign Assets Control Specially Designated Nationals and Blocked Persons List and Foreign Sanctions Evaders List and the U.S. Department of Commerce’s Bureau of Industry and Security Entity List), the United Nations Security Council, the United Kingdom government, the European Union or its member states, or any other relevant sanctions authority.
• You can only use our Services if permitted under the laws of your jurisdiction. For the avoidance of doubt, you may not use our Services if you are located in, or a citizen or resident of any state, country, territory or other jurisdiction where your use of our Services would be illegal or otherwise violate any applicable laws.

Please make sure that the CSA complies with all laws, rules, and regulations that apply to you. You agree that you are only using our Services with legally-obtained funds that rightfully belong to you. By using Vaulnox, you represent and warrant that you meet all eligibility requirements that we outline in this CSA.

Notwithstanding the aforementioned conditions, we maintain absolute discretion to prohibit certain individuals from accessing or utilizing Vaulnox. Additionally, please note that we reserve the right to modify our eligibility criteria at any given time, in accordance with relevant laws, regulations, and company policies.

05Services

Vaulnox serves as a digital wallet software intended for Digital Assets. We offer primarily Embedded Wallets that use advanced AP-MPC cryptography to secure Digital Assets. Unlike traditional wallets that rely on a single private key, our AP-MPC system mathematically splits the cryptographic material required to control and sign transactions into three (3) independent key shares, implemented as a two-of-three (2-of-3) threshold signing scheme in which any two (2) of the three (3) key shares must cooperate to authorize a transaction. No single party – including Vaulnox – ever possesses or reconstructs the full private key at any time, and no single key share can move your Digital Assets on its own. This design enhances security while ensuring that you retain primary control over your wallet and Digital Assets at all times.

Client Key Share. When you create or activate an Embedded Wallet:

• You receive and control one key share (the “Client Key Share”).
• The Client Key Share is stored securely on your device or in your chosen backup location.
• You are solely responsible for safeguarding the Client Key Share.

Loss, compromise, or failure to properly back it up may result in permanent inability to access or transact with the wallet and assets. We do not store, access, or recover your Client Share.

Our Server Key Share (Encrypted at Rest). When you create or activate an Embedded Wallet:

• The second key share (the “Server Key Share”) is generated and stored exclusively on our secure servers, encrypted at rest using industry-leading standards.
• The Server Key Share is used only to facilitate legitimate transactions that are initiated and approved through the wallet interface.
• The Server KeyShare is never accessible in plaintext and cannot be used independently to authorize any transaction.

Dynamically Assigned Key Share. When you create or activate an Embedded Wallet:

• The third key share (the “Dynamically Assigned Key Share,” which also serves as your “Backup Key Share”) is, by default, held by you in a backup location which you configure.
• The Dynamically Assigned Key Share is non-transactable on its own. Consistent with the two-of-three (2-of-3) threshold design, it can never move Digital Assets by itself.
• Through the SENTINEL policy engine, and entirely at your direction, you may dynamically assign the holder of, and the conditions governing the use of, the Dynamically Assigned Key Share – including, subject to availability, to restore a lost Client Key Share, to enable inheritance, to establish a Vaulnox Virtual Asset Protection Trust™ arrangement, to impose duress limits, to apply transaction constraints, and to authorize recurring subscription charges and other automated fee deductions, each as further described below.

Vaulnox shall have no independent authority, discretion, or decision-making power regarding the use of the Dynamically Assigned Key Share or the wallet’s operations, and Vaulnox can neither hold nor exercise the Dynamically Assigned Key Share to initiate, originate, or compel any transaction. By using our Services, you are directing us to administer the Dynamically Assigned Key Share solely in the manner you have designated through the wallet interface and the SENTINEL policy engine configuration. Vaulnox’s involvement is strictly ministerial and technical, acting as a passive participant in the AP-MPC protocol to enable the secure execution of your directed actions. In the event of any ambiguity, conflict, or uncertainty in a directive from you, Vaulnox shall seek clarification from you via the wallet interface and shall not proceed until such clarification is received and verified.

SENTINEL Policy Engine and Conditional Quorum Feature. Our Embedded Wallets incorporate the Vaulnox SENTINEL policy engine, a configurable rules-based system that enforces additional safeguards and conditional logic on transaction signing and key-related actions.

During wallet setup, you may optionally configure certain pre-authorized events or conditions under which SENTINEL evaluates whether to permit or withhold use of our Server Key Share and/or the use or assignment of the Dynamically Assigned Key Share in the AP-MPC process. These configurations are entirely your choice and are set explicitly by you at the time of wallet creation or through later updates (subject to any confirmation steps we require for security). Some of these restrictions may be applied at the Vault level, meaning that any Embedded Wallet configured within such Vault is subject to the SENTINEL restrictions applicable to that Vault.

The SENTINEL quorum feature does not permit us to initiate transactions, move funds, or take any action that you have not previously authorized or configured. Instead, it allows you to pre-authorize us to:

• Monitor or confirm the occurrence of specific, predefined events (as selected by you during setup); and
• If such an event is verified (based on reliable evidence or triggers you define), conditionally withhold use of our key shares to authenticate a transaction or facilitate private key restoration.

Withholding our Server Key Share, or withholding or conditioning the use of the Dynamically Assigned Key Share, in these scenarios may have the effect of:

• Preventing unauthorized or suspicious transactions from proceeding; or
• Temporarily or permanently blocking wallet access or recovery processes until the condition is resolved or additional verification is provided.

Examples of configurable events that you may choose to enable (non-exhaustive list) may include the following, subject to availability:

• Client Key Share Replacement: This SENTINEL feature may be used to help you recover access to your Vault and wallets in the event you lose the authentication equipment bearing the Client Key Share, such as your iPhone. If you avail yourself of this feature, subject to our security verification procedures, we may cancel your existing Client Key Share and enable you to obtain a replacement Client Key Share.
• Transaction Thresholds: For security reasons, you may wish to avail yourself of a SENTINEL feature which permits you to configure a threshold amount – specified by you – above which transaction requests submitted by you must be further authenticated by Vaulnox personnel. Our review is strictly limited to determining whether the request is valid, genuine, and not subject to an Event of Duress, as we may reasonable determine through the wallet interface or other means.
• Inheritance Protocols: SENTINEL inheritance protocols may enable you to designate certain Authorized Persons, in order of priority, to contact us in a secure manner in order to notify us of a Medical Event. Once triggered, we may ask one or more of your Authorized Persons to provide verifiable evidence of the Medical Event. Upon satisfactory presentment, the SENTINEL inheritance protocol may cause your Client Key Share to be cancelled, and for an Authorized Person to be able to obtain a replacement Client Key Share, in which case that Authorized Person will obtain full legal ownership of your Vault and any associated wallets.
• Threat Protocols: You may configure SENTINEL threat protocols to enable you or an Authorized Person to notify us should you or your Vault or wallets become the subject of an Event of Duress. Once notified, your ability to direct transactions may be suspended until we are satisfied that the Event of Duress has concluded. Our review is strictly limited to identifying the Event of Duress cited by you or an Authorized Person, and obtaining reasonable confirmation that such Event of Duress has concluded (e.g., an affidavit from an attorney familiar with the subject matter).
• Virtual Asset Protection Trust: Subject to availability, you may configure the Vaulnox Virtual Asset Protection Trust™ – a SENTINEL configuration service through which the Dynamically Assigned Key Share is assigned and governed so that your wallet can operate in a manner analogous to an asset-protection-trust arrangement. By way of example, and entirely as configured by you, you may require that a trusted approver in another jurisdiction consent before transfers above a threshold you set will clear; impose a duress lockdown that freezes outflows; and generate court-ready SENTINEL attestations evidencing that no transaction will clear until a configured condition is resolved to your satisfaction. The Vaulnox Virtual Asset Protection Trust™ is a technical configuration of your wallet and key shares only; it is not the formation of a legal trust, and Vaulnox does not thereby act as a trustee, fiduciary, or legal adviser.
• Full Key Restoration: For security reasons, the SENTINEL policy engine does not permit you to obtain the full private key or secret passphrase to any of your Embedded Wallets. You may, however, configure SENTINEL to enable you to obtain these items should you desire. Please bear in mind that a request for Full Key Restoration, consisting of the full private key and secret phrase to your wallet, can be used to transfer the wallet off the Vaulnox platform.
• Security Events: Other personalized triggers, such as prolonged inactivity, failed authentication attempts exceeding thresholds, or third-party alerts you authorize, may be configured in the SENTINEL policy engine, subject to availability.

When utilizing our SENTINEL system, please be aware of the following limitations and acknowledgments:

• We act only on the exact parameters and triggers you configure during setup. We do not independently decide to withhold key shares outside of your pre-set rules.
• Verification of events relies on information and processes you or another Authorized Person designate (e.g., trusted verifiers, oracles, or documentation). We make reasonable efforts to confirm events accurately but cannot guarantee infallibility.
• This feature is intended as an optional protective layer for your benefit (e.g., inheritance planning, emergency safeguards, or duress protection). Enabling it may introduce scenarios where your wallet becomes temporarily inaccessible if a configured event triggers.
• You may disable or modify these policies at any time through the wallet interface, subject to security verification steps.

Your Consent to the Dynamically Assigned Key Share; Limits on Our Role. Certain of the features described in this section – including inheritance, the Vaulnox Virtual Asset Protection Trust™, duress limits, transaction constraints, and recurring subscription and other automated fee deductions – are made available only as part of our paid Service tiers. By enrolling in any paid Service tier, and by electing to use any such paid feature, you expressly consent to, authorize, and direct the assignment and use of the Dynamically Assigned Key Share in the manner applicable to that tier and as you configure. You acknowledge and agree that: (i) you, and not Vaulnox, configure all such conditions directly through the SENTINEL policy engine; (ii) any resulting action is executed automatically by SENTINEL pursuant to the parameters you set, and not as a result of any independent decision, judgment, or authority of Vaulnox; (iii) Vaulnox holds no authority, discretion, dominion, or control over the Dynamically Assigned Key Share; and (iv) Vaulnox cannot, and does not, initiate, originate, reverse, or compel any transaction on your wallet. Our participation through the Server Key Share is strictly ministerial and is limited to co-executing the instructions you or your Authorized Persons validate, subject only to the conditional logic you have configured.

Using Our Embedded Wallet Service. If you elect to use our Embedded Wallet service, this means that you, and only you, have complete control over and responsibility for your Digital Assets and private keys, thereby authorizing transactions from your wallet address autonomously. Please be fully aware that all associated activities and potential risks of loss are entirely under your management at all times.

Vaulnox equips you to:

• Generate wallet addresses and associated private keys that enable you to send and receive various digital assets;
• Subject to our discretion and availability, explore and utilize third-party DApps and third-party DEX;
• Subject to our discretion and availability, conduct swaps or trade digital assets utilizing DApp features provided by independent third-party service providers;
• Subject to our discretion and availability, deploy specific digital assets in a third-party ‘Proof of Stake’ network through staking services (“Staking Service”);
• Gain access to digital asset price information provided by independent third-party service providers;
• Broadcast Digital Asset transaction data to various blockchain networks supported by Vaulnox, thus eliminating the need to download or install the respective blockchain-based software into your local device.

Please remember that your usage of Vaulnox’s features and services underpins your acceptance of the risks associated with digital asset management and transaction activities, including network variability, cybersecurity threats, and market volatility. In addition:

• You agree and understand that, with respect to Validated Instructions, we cannot separately authenticate whether or not such Validated Instructions originated from an Authorized Person.
• You agree and understand that we have the right to refuse to execute any request that we believe may be in violation of any applicable laws and regulations.
• You agree and understand that Vaulnox may rely upon any action that we or they believe in good faith to have been taken by an Authorized Person.

Fees. You agree and understand that we charge a fee denominated in United States Dollars and payable in USDC stablecoins (the “Custody Fee”) from the Digital Assets held in your wallet. The Custody Fee is: (i) calculated on a monthly basis; and (ii) accrues each month against your respective asset balance beginning on the day the Digital Assets are delivered to your wallet. You also agree and understand that we will invoice you for the Custody Fee on a recurring basis. If you fail to pay your Custody Fee on a timely basis, you will be billed for the costs and fees incurred by Vaulnox in collecting such amounts. We may also bill in kind for late payment fees and interest as set forth in the fee schedule.

You agree and understand that we may deduct a transaction fee (the “Transaction Fee”) in connection with any transaction request and in accordance with our Fee Schedule. The Vaulnox Fee Schedule is incorporated by reference and is made available on our website. The Vaulnox Fee Schedule is subject to change at any time, and from time to time.

Subscription Fees for Paid Service Tiers. Certain features of our Services are made available only by enrolling in a paid Service tier (for example, our Premium and Elite tiers). If you enroll in a paid Service tier, you agree to pay the recurring Subscription Fee for that tier, denominated in United States Dollars and payable from your wallet in USDC stablecoins (or such other eligible Digital Assets held in your wallet as the SENTINEL policy engine is configured to apply), on a per Billing Cycle basis as set out in the Fee Schedule, for so long as you remain enrolled in that tier. You may cancel or downgrade your tier at any time through the wallet interface; cancellation or downgrade takes effect at the end of the then-current Billing Cycle, and Subscription Fees already due or collected are non-refundable except as required by law.

Authorization for Automated Fee Deductions. By enrolling in any paid Service tier, you configure, enable, and direct the SENTINEL policy engine to deduct the recurring Subscription Fee for that tier, together with the Custody Fee and any applicable Transaction Fee, automatically from your wallet, through and in accordance with the conditions governing the Dynamically Assigned Key Share. This is a fully automated process that you set in motion by enrolling; Vaulnox has no say in, and exercises no discretion or control over, whether or when the deduction occurs once you have enabled it. You acknowledge, consent to, and direct that the Subscription Fee for each Billing Cycle will be swept automatically from your wallet on the seventh (7th) day following the end of that Billing Cycle (or, where that day is not a business day, on the next business day), in USDC stablecoins (or such other eligible Digital Assets held in your wallet as the SENTINEL policy engine is configured to apply) equal in value to the amount then due as set out in the Fee Schedule. You provide this consent and standing authorization at the time you sign up for a paid Service tier, and you reaffirm it by your continued enrollment in and use of that tier; it remains a standing instruction for so long as you remain enrolled, and you may revoke it only by cancelling or downgrading the applicable tier. Such automated deductions are effected pursuant to your standing consent and configuration, and are executed by SENTINEL pursuant to the parameters applicable to your tier rather than by any independent decision of Vaulnox. For the avoidance of doubt, this authorization does not grant Vaulnox any authority, dominion, or control over the Dynamically Assigned Key Share, nor any ability to initiate transfers from your wallet other than the fees you have authorized in this CSA and the Fee Schedule. You are responsible for maintaining a sufficient balance of eligible Digital Assets in your wallet to satisfy the Subscription Fee and any other fees when due. If your wallet does not hold sufficient eligible assets on the scheduled deduction date, the deduction may be deferred and re-attempted, late payment fees and interest may apply as set out in the Fee Schedule, and your access to paid-tier features may be suspended until the outstanding amount is paid in full.

Failure to pay our invoice on a timely basis will result in the suspension of services (including the processing of transactions) until our invoice is paid in full.

06Wallet Address, Private Key, and Backup Capabilities

An encrypted backup of certain information associated with your wallet can be stored on eligible devices. The wallet address is linked to the private key; together, they permit the authorization of the transfer of Digital Assets from and into that wallet address. If you establish an Embedded Wallet and request our Full Key Restoration service through the configuration of the SENTINEL policy engine, you bear exclusive responsibility for the preservation and security of your credentials and any mnemonic phrase (“Secret Phrase”) related to your credentials.

It is imperative to safeguard access information for your wallet address, secret phrase, and private key. Equally crucial is the backup of your private keys, backup phrases, or passwords. Failing to do so may conclude in losing authority over Digital Assets tied to your wallet. Please note that we do not gain or retain your wallet password, encrypted private key, unencrypted private key, or secret phrase connected to your embedded wallet. Furthermore, we cannot produce a replacement password for your embedded wallet if you forget your primary password.

In case you have not securely preserved a backup of any private key and embedded wallet address pair existing in your wallet, remember that all Digital Assets associated with such a wallet address will be unreachable. Hence, we expressly disclaim any responsibility or liability in the event you are unable to access your wallet for any reason, including but not confined to your failure to secure your wallet address, Secret Phrase, and private key information.

Protecting your Digital Assets requires your full caution and alertness. Vaulnox operations are premised on the principle that you are fully aware of the importance of your Digital Assets and will execute necessary steps to safeguard them. You agree to be solely responsible for any actions you perform within Vaulnox and acknowledge the risks associated with digital asset management.

07Use of DApps and DEX

We may permit access and use to DApps or DEX, including but not limited to the DApp functionality within our Services. If you avail yourself of such access and use, you are required to understand and agree to the following terms:

• Vaulnox does not control, endorse, or take responsibility for your engagement with or use of DApps or DEX. Vaulnox has no liability or obligation related to your use of DApps or DEX, including but not limited to any transactions that are disputed or result in losses.
• The amount that you can trade through DEX each day is subject to the rules and limitations set by the third-party developers of the Smart Contracts. Vaulnox does not control these limits and is not responsible for enforcing them.
• All transactions on the blockchain are final and cannot be reversed. This means that any transaction made via DApps or DEX is entirely under your control and responsibility. You take full responsibility for the outcomes of any issues related to these transactions, including but not limited to transfers to incorrect addresses or problems with the node servers you have selected.
• Using DApps or DEX may result in handling or service fees associated with the third-party Smart Contracts. These fees are determined by the third-party developers and are not controlled by Vaulnox. Users should review the fee information provided by the third-party service providers before engaging in any transactions. Any information displayed on Vaulnox about these fees is for reference purposes only. Vaulnox cannot guarantee the accuracy, relevance, reliability, integrity, or suitability of this information and will not be liable for any losses or damages, direct or indirect, arising from your use of this information.
• Vaulnox reserves the right to introduce charges in the future at its discretion. Any fee updates will apply to transactions conducted after the updated fees come into effect. Users will be notified of such changes through reasonable means, including updates on our website or mobile application.

We do not warrant that we will ever make DApps or DEX transactions available. The availability of DApps or DEX is subject to our sole discretion.

By using DApps and DEX via Vaulnox, you acknowledge and accept these associated risks and potential fees. Vaulnox strives to create a user-friendly environment that rigorously adheres to legal standards and regulations. By agreeing to these terms, you strengthen our commitment to security, transparency, and user empowerment.

08Use of Staking Service

When you access or utilize the Staking Service, you will work with a third-party provider that stakes specific Digital Assets (“Staked Digital Assets”) for validating transactions on the related blockchain network. Successful validations may yield a network-issued reward (“Staking Reward”).

In using the Staking Service, you acknowledge and agree to the following:

• Vaulnox does not control or take liability for your use of the Staking Service. We expressly disclaim all liability for any potential issues or losses related to your use of the Staking Service, including any loss of Staked Digital Assets, failure to obtain Staking Rewards, or fees incurred during the process.
• Vaulnox cannot guarantee uninterrupted Staking operations. Interruptions in service can occur due to many factors beyond our control, such as codebase updates, network protocol changes, actions from third-party providers, or network congestion.
• Vaulnox cannot ensure the staking or ongoing staking of any specific Digital Asset. The feasibility of staking certain Digital Assets is based on the respective blockchain networks rules and the third-party staking service provider’s terms and conditions.
• Vaulnox bears no control over or responsibility for the Staking Rewards provided by the relevant blockchain network. Decisions about the distribution of Staking Rewards, including frequency and amount, solely rest with the respective networks and not Vaulnox.
• Vaulnox does not provide advice or make any predictions about the potential value or suitability of any specific Digital Asset or the Staking Service. Any decision to use the Staking Service is your own, and Vaulnox assumes no responsibility for this.
• Vaulnox will never take custody of any of your rewards or assets and has no control over any Proof-of-Stake network where Vaulnox may exercise validation rights delegated by you.
• Vaulnox does not guarantee that you will receive Staking Rewards or any specific Staking Reward rates. The successful transfer of the rewards is subject to the Proof-of-Stake networks and is not under Vaulnox’s control.
• Staking services are provided “as is.” Vaulnox is not responsible for any failure by any supported Proof-of-Stake (POS) network to transfer rewards or for the loss of rewards due to reasons such as transfer to an incorrect wallet address or other risks like “slashing” (a penalty imposed by the network for malicious behavior or failure to validate transactions).
• Vaulnox does not guarantee uninterrupted or error-free operation of the staking services, nor does it ensure that it will rectify all defects or prevent disruptions caused by third parties or unauthorized third-party access.

By choosing to use the Staking Service, you acknowledge these conditions and understand the inherent risks. Before staking, conduct thorough research and careful analysis to ensure alignment with your financial goals and risk tolerance, and to understand the staking process. While Vaulnox aims for transparency and to safeguard user interests, your agreement to these terms underpins personal responsibility for staking choices.

We reserve the right to modify this section at any time without prior notice. It is your responsibility to regularly check this section for any amendments. Your continued use of the Staking Service signifies your acceptance of these terms and any amendments thereof.

09Buy Digital Assets with Supported Credit or Debit Cards

If you opt to use Vaulnox to purchase Digital Assets with your credit or debit card, the chosen amount will be converted into the applicable Digital Asset and credited to your wallet by a third-party entity. As you do so, it is important to acknowledge and agree that:

• On-Ramp services are available only in supported regions and for supported assets and payment methods, as determined by the third-party provider, and you may be required to complete identity verification (KYC) directly with that provider. Availability may be more restrictive than the eligibility criteria for our Services generally.
• Vaulnox is not liable for, nor does it hold any responsibility related to, your usage of this third-party service. It cannot be held accountable for any losses incurred during this process.
• When using this service, you are bound by any terms and conditions set forth by the specific third-party service provider. Vaulnox has no influence over these terms and cannot intercede on your behalf should any disputes arise.
• Once your request has been submitted, Vaulnox does not have the power or authority to revise, rescind, or cancel any conversion requests. The transaction is entirely out of Vaulnox’s hands.
• Vaulnox is not responsible or liable in any way for the exchange rates offered by the involved third-party service provider. This includes any fluctuation in rate that may occur post-transaction.
• Vaulnox does not shoulder responsibility for any fees imposed by the relevant third-party service provider or your bank or credit card issuer. Any additional charges incurred during the transaction process rest solely on your account.

By choosing to buy Digital Assets via Vaulnox, you acknowledge these terms and consent to bear any risks associated with this type of transaction.

10Sell Digital Assets and Cash Out

If you opt to use Vaulnox to sell Digital Assets and cash out to a bank account, payment card, or other supported payout method (an “Off-Ramp” transaction), the applicable Digital Assets will be converted into fiat currency and paid out to you by an independent third-party provider. As you do so, it is important to acknowledge and agree that:

• Off-Ramp services are facilitated by a third-party provider and are available only in supported regions and for supported assets and currencies. Availability, payout methods, limits, processing times, and exchange rates are determined by the third-party provider and may be more restrictive than the eligibility criteria for our Services generally.
• To complete an Off-Ramp transaction, you will be required to complete identity verification (KYC) directly with the third-party provider and will be bound by that provider’s terms and privacy policy. Vaulnox has no influence over these terms and cannot intercede on your behalf should any dispute arise.
• When you initiate an Off-Ramp transaction, the relevant Digital Assets leave your wallet to be delivered to the third-party provider for conversion. Once submitted, Vaulnox does not have the power or authority to revise, rescind, cancel, or reverse the transaction.
• Vaulnox is not responsible or liable for the exchange rates, spreads, or fees applied by the third-party provider, including any fluctuation in rate between quotation and settlement, nor for any delay or failure by the provider, your bank, or your card issuer to credit the fiat proceeds to you.
• Vaulnox does not take custody of your Digital Assets or of the fiat proceeds of any Off-Ramp transaction at any time.

By choosing to sell Digital Assets via Vaulnox, you acknowledge these terms and consent to bear any risks associated with this type of transaction.

11Crypto-to-Crypto Swaps

If you opt to use Vaulnox to exchange one Digital Asset for another, including across different blockchain networks (a “Swap”), the Swap will be quoted, routed, and executed by one or more independent third-party routing providers. As you do so, it is important to acknowledge and agree that:

• Swap services are facilitated by one or more third-party routing providers. Supported assets, chains, routes, limits, and fees are determined by the provider and may be more restrictive than the eligibility criteria for our Services generally.
• Exchange rates for a Swap are quoted at the time of the transaction and may change between quotation and execution. A Swap may be subject to slippage, price impact, and quote expiry, and the amount of the Digital Asset you receive may differ from the amount quoted.
• Swaps that route across different blockchain networks rely on third-party bridging and routing infrastructure. Such transactions carry additional risks, including network congestion, bridge or routing failures, and the possibility that a transaction does not complete as intended or that assets become delayed or, in adverse cases, unrecoverable. Vaulnox does not control this infrastructure and is not responsible for its operation.
• All blockchain transactions are final and cannot be reversed. Once a Swap is submitted, Vaulnox does not have the power or authority to revise, rescind, cancel, or reverse it.
• Vaulnox is not responsible or liable for the exchange rates, spreads, routing fees, or network fees applied in connection with a Swap.

By choosing to swap Digital Assets via Vaulnox, you acknowledge these terms and consent to bear any risks associated with this type of transaction.

12Digital Asset Transactions

For all intended Digital Asset transactions to be effectuated, they must be validated and chronicled in the respective Digital Asset’s public blockchain. These networks, which are decentralized and peer-to-peer, are bolstered by independent third parties and are not under the ownership, control, or operation of Vaulnox.

Vaulnox has no control over these blockchain networks and, therefore, cannot guarantee the confirmation and execution of any transaction details that you submit via our Services. By opting to use Vaulnox, you must acknowledge and consent to the following:

• Vaulnox is not equipped to cancel or modify your transaction.
• Blockchain networks might delay or fail to complete the transaction details you have submitted.
• Vaulnox does not store, transmit, or receive Digital Assets. All related actions occur wholly within the framework of the applicable blockchain protocol.
• Any transfer that relates to any Digital Asset is processed on the applicable blockchain network and not on a network owned or operated by Vaulnox, and therefore, Vaulnox cannot guarantee the transfer of title or rights in any Digital Asset.

By employing Vaulnox’s services, you accept all inherent risks associated with the transaction process and the volatile nature of Digital Assets.

13Accuracy of Information Provided by User

You represent and guarantee that any information you provide via the Services is precise and comprehensive. You accept and understand that we hold no responsibility for any errors or omissions made by you in any Digital Asset transactions initiated via the Services. To avoid potential issues, we strongly urge you to meticulously review the details of your transaction before initiating a Digital Asset transfer.

14Wallet Registration and Security

To utilize Vaulnox, you will need to either import an existing wallet or create a new one. Upon the creation of an Embedded Wallet, if you choose to avail yourself of our Full Key Restoration service when configuring your privileges in the SENTINEL policy engine, a private key will be generated for you.

In the event of unauthorized use of your private key or any other security breaches related to your wallet, you agree to notify us immediately. However, you understand and agree that all risks associated with the use of our Services are assumed by you, and you will bear full responsibility for maintaining the confidentiality and security of your private key.

To avoid loss of access to or control over your wallet, we strongly advise that you implement precautionary measures:

• Generate a unique and strong password not used elsewhere.
• Refrain from storing your private key and Secret Phrase in plain text online or in unsecured physical locations.
• Restrict access to your devices and wallet.
• Ensure protection from malware on your devices and networks.
• Immediately inform us of any known or suspected security breaches related to your wallet. We hold no liability for activities on your wallet, whether they are authorized by you or not.

15Push Notifications

By opting to receive push notifications from Vaulnox, you will be alerted when transactions involving your wallet are initiated or completed, and for authentication requests. Failing to timely attend to push notifications may result in the failure of transaction processing, which is solely your responsibility.

16Third Party Services and Content

Our platform connects you to a variety of services provided by our partners, which include but are not limited to crypto to crypto exchanges (“swap”), staking services, buying and selling of cryptocurrencies, services to display balances in fiat currency, cryptocurrency rate displays, decentralized finance applications for the exchange, lending or borrowing of cryptocurrencies, visualizing NFTs, and NFT minting, buying, and selling. Note that we do not have any control over these third-party services (“Third Party Services”).

Your engagement with these services and the associated informational content, products, or services (“Third Party Content”) is purely voluntary, and any reliance on such content is done at your own risk. While this CSA regulates your engagement with our service, your interaction with Third Party Content and Services will likely be subjected to additional terms and conditions set by the respective third-party providers. These additional terms might involve separate charges, disclaimers, risk warnings, and privacy policies distinct from ours. It is your responsibility to understand and acknowledge these terms, including how these providers handle your personal information.

By interacting with the Third Party Services, you attest that you have read, understood, and agreed to the provider’s terms. Though we make an effort to partner with trustworthy entities, we do not endorse or guarantee their offerings, nor do we assure the success of their services. We deny any liability and responsibility related to your use of these Third Party Services.

Any disputes or complaints relating to these services should be directed to the respective third-party provider. We bear no responsibility for any issues that might arise from your interactions with these services.

It is important to note that any mention or reference to a third-party product or service does not indicate an endorsement or approval from our end. We reserve the right to modify or withdraw the availability of any third-party service at our discretion.

You have the option to receive push notifications from third parties. To receive these notifications, you must explicitly agree to it as they will not be automatically enabled on your device.

We do not ensure the validity of third-party content provided through these notifications, including but not limited to information about token availability or sales.

If you grant access to a third party to your account within the permissions defined by our wallet, it does not exempt you from any responsibilities detailed in these CSA. You remain entirely responsible for all the actions or inactions of any third party that access your wallet.

17Payment and Fees

The fees related to the Services, or any aspect thereof, are available on vaulnox.com and/or in the Vaulnox mobile application. These fees can include, but are not limited to, cost for account management, transaction fees, withdrawal fees, gas fees, or charges for specific services offered by our partnering entities. Please note that some of these charges are controlled by the third-party entities and we neither influence nor regulate the creation or modification of these fees. These partners reserve the right to revise their fee structure independently, as per their discretion.

In certain instances, Vaulnox may receive a revenue share from such fees exercised by third parties. However, receiving revenue does not grant us any control or decision-making power over these charges.

On-Ramp, Off-Ramp, and Swap Fees. When you buy Digital Assets (On-Ramp), sell Digital Assets (Off-Ramp), or exchange one Digital Asset for another (Swap) through our Services, Vaulnox may charge a service fee in connection with the transaction in accordance with our Fee Schedule. Any such Vaulnox service fee is in addition to, and separate from, the fees, spreads, and exchange rates charged by the applicable third-party provider and any applicable blockchain network fees. The Vaulnox service fee is presented to you as part of the transaction details before you confirm the transaction.

Any update or adjustment to such fee structure will be promptly reflected on our website and/or mobile application. Your continued use of our Services following such updates indicates your acceptance of these changes. We recommend that users regularly check our website and mobile app to stay informed about the currently applicable fees.

Upon posting online, any new fee information comes into effect immediately unless stated otherwise. It remains your responsibility to stay informed about the current fee structure.

Moreover, it is essential to understand that third-party services, including blockchain networks, could add additional transaction processing fees. These added charges fall outside our jurisdiction and influence. Hence, we disavow any responsibility for fees associated with third-party services.

We have implemented an escheat-style policy that applies in the context of unclaimed assets. The purpose of this policy is to avoid the permanent loss of Digital Assets while at the same time reducing the financial burden posed by maintaining dormant vaults and wallets. If a Vaulnox invoice remains unpaid for longer than eighteen (18) months, or any Digital Assets remain unclaimed for longer than eighteen (18) months, and (i) you have not designated an heir or (ii) your wallet heir(s) has (have) not claimed your wallet(s) under the SENTINEL inheritance protocol on a timely basis, your Digital Assets will be converted to stablecoins and transferred to the Vaulnox Cypher Foundation, a charitable trust established by Vaulnox. You acknowledge and confirm that you irrevocably (i) assign all right, title, and interest in and to your Digital Assets, and (ii) authorize the SENTINEL policy engine to automatically transfer ownership of your Digital Assets, to the Vaulnox Cypher Foundation as a contribution thereto which may be revoked by you or your wallet heir(s) at any time prior to the fifth (5th) anniversary of such contribution. Should you revoke the contribution in a timely manner, Vaulnox Cypher Foundation shall return only the original stablecoin amount contributed; any earnings on such stablecoins following the initial contribution shall accrue to the foundation.

The Vaulnox Cypher Foundation promotes the study and propagation of security for digital assets, and conducts other charitable and non-charitable activities as the directors of the Vaulnox Cypher Foundation may determine in their sole and absolute discretion. Neither Vaulnox nor the Vaulnox Cypher Foundation accepts any liability for taxes incurred on the conversion of your Digital Assets to stablecoins. You and your wallet heir(s) agree to indemnify, defend, and hold harmless both Vaulnox and the Vaulnox Cypher Foundation from any and all claims arising with respect to the conversion of your Digital Assets to stablecoins, your contribution to the Vaulnox Cypher Foundation, and the failure of you and your wallet heir(s) to present to our reasonable satisfaction evidence of a timely and proper revocation of such contribution.

18Transaction Fees

Your virtual currency transactions may incur transaction fees, such as mining fees, which are mandated by the virtual currency system or blockchain network you choose to use. Before initiating a transaction, it is your responsibility to ensure that your wallet has a sufficient balance and/or “gas” (network processing power) to complete the transaction fully.

It is crucial to note that we hold no control or influence over these fees or the fee setting mechanisms of third-party systems. Consequently, we are not liable for any transaction failures or financial losses you may experience due to inappropriately entered transaction fees (for instance, fees that are set too low or too high). This also extends to any issues arising from insufficient funds or gas associated with your wallet address.

19Taxes

Your tax obligations concerning your transactions made through our Services are solely your responsibility. You are required to determine what, if any, taxes apply to your transactions. Moreover, it is incumbent upon you to report and submit the correct tax amounts to the appropriate tax authority.

We expressly clarify that our role does not include determining if taxes apply to your transactions. We are not in the business of collecting, reporting, withholding, or remitting any taxes arising from any Digital Asset-related transactions. Thus, any tax obligations that accrue from your transactions through our Services is a matter for you and the applicable tax authorities.

20Intellectual Property License

Subject to your agreement and adherence with these CSA, we provide you a non-exclusive, non-sublicensable, and non-transferable license to utilize our Services strictly for your personal or internal business use. Unless otherwise explicitly stated in these CSA, you are prohibited from engaging in any of the following:

• Reproducing, altering, adapting, or creating derivative works of any part of Vaulnox;
• Leasing, distributing, selling, sublicensing, transferring, or enabling access to Vaulnox;
• Using Vaulnox for the benefit of any third party;
• Integrating Vaulnox into any product or service you offer to a third party without our prior written approval;
• Circumventing mechanisms in Vaulnox designed to limit your use;
• Performing reverse engineering, disassembling, decompiling, translating, or seeking to extract or derive the source code, including images and texts, underlying concepts, algorithms, file formats, or non-public APIs to Vaulnox, except as expressly permitted by law (after giving advance notice to us);
• Removing or obscuring any proprietary or other notices integrated into Vaulnox;
• Using Vaulnox for competitive analysis purposes or to develop competitive products.

21Content

Vaulnox may encompass copyrighted material and trademarks including, but not limited to, text and graphical content (“Content”), subject to protection by copyright law, registered and unregistered trademarks, and other intellectual property rights. Unless otherwise explicitly stated, we exclusively retain ownership of the Content. Your use of the Services confers no right, title, or interest in the Content to you. You concur that you will refrain from copying, reproducing, modifying, republishing, uploading, posting, transmitting, distributing, collecting, selling, licensing, creating derivative works from, or exploiting the Content, wholly or partly, irrespective of the method employed.

22License to NFT Content

Vaulnox may facilitate the storage of non-fungible tokens (“NFTs”). You assert that you have legitimate ownership or authorized access to the intellectual property rights affiliated with the content associated with the NFT (“NFT Content”), and hence, you can store NFTs on Vaulnox. All rights to the NFT Content stored on Vaulnox are retained by you, except where expressly granted herein.

By utilizing Vaulnox, you permit us a license to access, use, host, cache, store, reproduce, transmit, display, publish, distribute, adapt, and modify (for technical purposes, such as compatibility across various devices) the NFT Content across any media or distribution methods (existing currently or developed henceforth) as required to facilitate the services of Vaulnox.

Due to our non-interference with NFTs stored and their associated content on Vaulnox, we are exempt from any liability for third-party intellectual property rights violations. It is your sole responsibility to perform necessary due diligence for all NFT-related activities, and you acknowledge that we do not guide or endorse any interactions or transactions associated with NFTs. If a dispute arises in relation to the NFTs or NFT Content, ALL CLAIMS, DEMANDS, AND DAMAGES OF EVERY KIND ARISING FROM SUCH DISPUTES ARE HEREBY WAIVED. BY AGREEING TO THIS WAIVER, YOU VOLUNTARILY FORGO ANY PROTECTIONS (WHETHER STATUTORY OR OTHERWISE) THAT MIGHT OTHERWISE LIMIT THIS WAIVER TO THOSE CLAIMS WHICH YOU MAY KNOW OR SUSPECT TO EXIST IN YOUR FAVOR AT THE TIME OF AGREEING TO THIS RELEASE.

23Your Use of Our Services

You agree and warrant that your use of our Services will fully comply with all applicable laws. This includes any local, provincial, state, federal, national, or international laws relevant to your usage. You commit to abstain from utilizing our Services for funding, supporting, or taking part in any illegal activities including, but not limited to, prohibited trade, illegal gambling, fraud, money laundering, or terrorist activities. This agreement clarifies that if any violation of these CSA and/of any applicable laws or regulatory requirements such as the Bank Secrecy Act are discovered, we reserve all rights and remedies under these CSA and at law, and we will resort to all necessary measures against you.

Additionally, you agree to:

• Refrain from encouraging or inducing any third party to participate in any of the activities prohibited under this section.
• Not impersonate another individual, or authorize or attempt to authorize another user’s wallet without permission. Furthermore, refrain from any use of our Services that might interfere, disrupt, adversely affect, or hinder other users from fully enjoying our Services.
• Not distribute any virus or other harmful computer codes through Vaulnox.
• Not perform any action that could pose an unreasonable or disproportionately large load on our or any of our third-party providers’ infrastructure.
• Not engage in reverse engineering nor bypass or endeavor to bypass any measures we may use to prevent or restrict access to the Services, this includes, but is not limited to, other accounts, computer systems, or networks connected to the Services.
• Respect, not violate, misappropriate, nor infringe the rights of Vaulnox, our users, or others, including privacy, publicity, intellectual property rights, or any other proprietary rights.

While we are not obligated to monitor any user content, we maintain full discretion to initiate any actions at any time and for any reason without notice should you breach these CSA. Any use of Vaulnox not explicitly authorized in these CSA, devoid of our prior written consent, is rigorously prohibited and will lead to an immediate termination of your license to use Vaulnox without notice.

By using the Services, you acknowledge and accept that you may be exposed to content that may be offensive, indecent, or objectionable. We bear no responsibility and assume no liability for any user content, inclusive of any loss or damage to any of your user content.

24Limitation of Liability & Disclaimer of Warranties

You acknowledge and accept that Vaulnox cannot control, nor is obligated to act regarding:

• Potential failures, disruptions, mistakes, or delays in the processing of Digital Assets during your usage of the Services
• Chances of hardware, software, and internet connectivity failures
• The risk of malicious software being introduced or discovered in software underpinning Vaulnox
• The possibility of unauthorized third-party access to your wallet information, including, but not limited to, your wallet address, private key, and Secret Phrase
• The risk of unknown vulnerabilities or unforeseen changes in the relevant blockchain networks.

You agree to hold us harmless and release us from all liability relating to any losses, damages, or claims resulting from any of the following:

• User errors such as forgotten passwords, misconstructed transactions, or mistyped Digital Asset addresses;
• Server failure or data loss;
• Unauthorized access to the Vaulnox application;
• Bugs or other faults in the Vaulnox software;
• Unsanctioned third-party activities, including, but not limited to the employ of viruses, phishing, brute forcing, or other potential attack vectors against Vaulnox.

We do not represent or warranty any Third-Party Content contained in or accessed through our Services. The terms, conditions, warranties, or representations associated with such content are solely between you and such respective parties.

Limitation of Liability. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL WE, OR OUR AFFILIATES, OR ANY OF OUR RESPECTIVE SHAREHOLDERS, MEMBERS, DIRECTORS, OFFICERS, EMPLOYEES, ATTORNEYS, AGENTS, REPRESENTATIVES, SUPPLIERS OR CONTRACTORS BE LIABLE FOR ANY DIRECT DAMAGES OR INCIDENTAL, INDIRECT, SPECIAL, PUNITIVE, CONSEQUENTIAL OR SIMILAR DAMAGES OR LIABILITIES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF DATA, INFORMATION, REVENUE, PROFITS OR OTHER BUSINESSES OR FINANCIAL BENEFITS) WHETHER UNDER CONTRACT, TORT, NEGLIGENCE, STATUTE, STRICT LIABILITY OR OTHER THEORY EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, ARISING OUT OF YOUR ACCESS OR USE OF THE SERVICES, INCLUDING, BUT NOT LIMITED TO: ANY UNAUTHORIZED USE OF YOUR WALLET ADDRESS AND/OR PRIVATE KEY DUE TO YOUR FAILURE TO MAINTAIN THE CONFIDENTIALITY OF YOUR WALLET, ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SERVICES OR ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE THAT ARE FOUND IN THE VAULNOX SOFTWARE OR THAT MAY BE TRANSMITTED TO OR THROUGH OUR SERVICES BY ANY THIRD PARTY (REGARDLESS OF THE SOURCE OF ORIGINATION); ANY ACTIONS WE TAKE OR FAIL TO TAKE AS A RESULT OF COMMUNICATIONS YOU SEND TO US; HUMAN ERRORS; TECHNICAL MALFUNCTIONS; FAILURES, INCLUDING PUBLIC UTILITY OR TELEPHONE OUTAGES; OMISSIONS, INTERRUPTIONS, LATENCY, DELETIONS OR DEFECTS OF ANY DEVICE OR NETWORK, PROVIDERS, OR SOFTWARE (INCLUDING, BUT NOT LIMITED TO, THOSE THAT DO NOT PERMIT PARTICIPATION IN OUR SERVICES); ANY INJURY OR DAMAGE TO COMPUTER EQUIPMENT; INABILITY TO FULLY ACCESS OUR WEBSITE, VAULNOX OR THE SERVICES OR ANY OTHER WEBSITE; THEFT, TAMPERING, DESTRUCTION, OR UNAUTHORIZED ACCESS TO, IMAGES OR OTHER CONTENT OF ANY KIND; DATA THAT IS PROCESSED LATE OR INCORRECTLY OR IS INCOMPLETE OR LOST; TYPOGRAPHICAL, PRINTING OR OTHER ERRORS, OR ANY COMBINATION THEREOF; OR ANY OTHER MATTER RELATING TO THE WEBSITE, VAULNOX APPLICATION OR ANY OTHER ASPECT OF THE SERVICES. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. IN NO EVENT SHALL OUR LIABILITY TO YOU FOR ALL DAMAGES (OTHER THAN MAY BE REQUIRED BY APPLICABLE LAW IN CASES INVOLVING PERSONAL INJURY) EXCEED THE AMOUNT OF ONE HUNDRED U.S. DOLLARS (US $100.00) OR ITS EQUIVALENT IN THE LOCAL CURRENCY OF THE APPLICABLE JURISDICTION.

Warranty Disclaimer. VAULNOX IS PROVIDED “AS IS” AND “AS AVAILABLE,” AND WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL REPRESENTATIONS AND WARRANTIES, EXPRESS OR IMPLIED, RELATING TO THE SERVICES AND UNDERLYING SOFTWARE OR ANY ASPECT OF THE INFORMATION, CONTENT, OR THE SERVICES, WHETHER PROVIDED OR OWNED BY US, OR BY ANY THIRD PARTY OR CONTAINED IN ANY THIRD PARTY MATERIALS OR ON ANY THIRD PARTY WEBSITES ACCESSIBLE OR LINKED TO OUR WEBSITE OR THE SERVICES, INCLUDING WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, FREEDOM FROM COMPUTER VIRUS, AND ANY IMPLIED WARRANTIES ARISING FROM COURSE OF DEALING, COURSE OF PERFORMANCE, OR USAGE IN TRADE, ALL OF WHICH ARE EXPRESSLY DISCLAIMED. IN ADDITION, WE DO NOT REPRESENT OR WARRANT THAT THE CONTENT ACCESSIBLE VIA THE SERVICES IS ACCURATE, COMPLETE, AVAILABLE, CURRENT, FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, OR THAT THE RESULTS OF USING THE SERVICES WILL MEET YOUR REQUIREMENTS. WE DO NOT MAKE ANY REPRESENTATIONS OR GIVE WARRANTIES THAT THE ACCESS TO VAULNOX OR USE OF THE SERVICES AND THE FUNCTIONALITY THEREOF WILL BE CONTINUOUS, UNINTERRUPTED, TIMELY OR ERROR-FREE. SOME STATES DO NOT ALLOW THE DISCLAIMER OF IMPLIED WARRANTIES, SO THE FOREGOING DISCLAIMERS MAY NOT APPLY TO YOU.

25Indemnity

To the extent permitted by applicable law, you agree to defend, indemnify, and hold harmless us, our affiliates, and our respective shareholders, members, directors, officers, employees, attorneys, agents, representatives, suppliers and contractors, from and against any and all claims, damages, obligations, losses, liabilities, tort, costs or debt, and expenses (including, but not limited to, attorney’s fees) arising from any of the following:

• Your use of and access to the Services;
• Any feedback or submissions you provide to us concerning Vaulnox;
• Violation of any Third Party Content;
• Your violation of the CSA;
• Your violation of any law, rule, or regulation, or the rights of any third party.

26Limitation on Claims

You agree that any claim you may have arising out of or related to your relationship with us must be filed within one (1) year after such claim arises; otherwise, your claim is permanently barred.

27Termination

In the event of termination concerning your license to use Vaulnox, your obligations under this CSA will still continue. Your access to the funds in your wallet(s) after termination will depend on your access to your backup of your wallet address and private key.

28Discontinuation of Services

We may, in our sole discretion and without cost to you, with or without prior notice, and at any time, modify or discontinue, temporarily or permanently, any portion of our Services. You are solely responsible for storing outside of the Services a backup of any wallet address and private key pair that you maintain in your wallet. Maintaining an external backup of any wallet address and private key pairs associated with your wallet will allow you to access the blockchain network upon which your wallet is secured. Such a backup will allow you to fully restore your wallet at any time without cost or loss of your Digital Assets. If you do not maintain a backup of your wallet data outside of the Services, you will not be able to access the Digital Assets associated with your wallet. Vaulnox shall not be held responsible or liable for any loss of Digital Assets in the event that we discontinue all or any part of the Services.

29No Waiver

Our failure to exercise or delay in exercising any right, power, or privilege under this CSA shall not operate as a waiver; nor shall any single or partial exercise of any right, power, or privilege preclude any other or further exercise thereof. The waiver of any such right or provision will be effective only if in writing and signed by a duly authorized representative of us. Except as expressly set forth in this CSA, the exercise by either party of any of its remedies under this CSA will be without prejudice to its other remedies under this CSA or otherwise.

30Severability

If it turns out that any part of this CSA is invalid, void, or for any reason unenforceable, that term will be deemed severable and limited or eliminated to the minimum extent necessary. The limitation or elimination of the term shall not affect or impair the validity or enforceability of any remaining part of that term, clause or provision or any other terms, clauses or provisions of these CSA.

31Governing Law, Waiver of Class Action & Agreement to Arbitrate

Governing Law. Excluding scenarios where Applicable Law stipulates or offers an alternative, these CSA, inclusive of the arbitration agreement herein, are to be governed by, and interpreted in line with, the laws of the Republic of the Marshall Islands.

Class Action Waiver. Except in instances where Applicable Law necessitates or offers an alternate choice, you and Vaulnox agree that, subject to the clauses below regarding notice and the Limitation Period, any claim (“Claim”) under this CSA or in relation to our Services must be resolved by compulsory, final, and binding individual (not class) arbitration overseen by the Hong Kong International Arbitration Centre (“HKIAC”) and in accordance with its prevailing Rules, which are deemed incorporated by reference into this clause.

You and Vaulnox affirm that any Claims will be raised against Vaulnox through arbitration on an individual basis only, and not as a plaintiff or class member in a proposed class or representative action. You also commit to foregoing any rights for such Claims to be brought, heard, or arbitrated as a class, collective, representative, or private attorney general action, as far as applicable law permits. Joining or consolidating individual arbitrations into a single arbitration is not permissible without Vaulnox’s express consent.

Agreement to Arbitrate. Except in instances where applicable law necessitates or offers an alternate choice, you and Vaulnox agree that, subject to the clause regarding Notice of Claim and Dispute Resolution Period mentioned above, any Claim must be resolved by compulsory, final, and binding individual (not class) arbitration overseen by the HKIAC and in accordance with its prevailing Rules, which are deemed incorporated by reference into this clause.

The seat of arbitration is agreed to be Hong Kong. The Tribunal will consist of one (1) arbitrator to be appointed as per the HKIAC Rules. The language for the arbitration will be English. You and Vaulnox further concur that the arbitrator will solely hold the power to rule on his or her jurisdiction, which includes any objections pertaining to the existence, scope, or validity of this agreement to Arbitrate, or to the arbitrability of any Claim. The arbitration provisions detailed in this clause will survive the termination of these CSA.

The following provisions also apply in respect of this agreement to Arbitrate:

• Limitation period for filing: To raise any arbitration against Vaulnox, a Notice of Arbitration must be filed and served in accordance with the HKIAC Rules within one (1) year from the date the user asserting the Claim first identified, or should have reasonably found out, the alleged act, omission, or default leading to the Claim (“Limitation Period”). This includes the Dispute Resolution Period as mentioned in clause 31.1. If the Notice of Arbitration in respect of a Claim is not filed and served on Vaulnox within that Limitation Period, there will be no recourse or relief for any Claim by the user. If the Limitation Period contradicts applicable law, the user is obliged to bring any Claim against Vaulnox within the shortest time period permitted by the applicable law. Vaulnox can be served the Notice of Arbitration in accordance with the Applicable Laws and service rules.
• Notice: If Vaulnox commences arbitration against you, it will provide notice at the email address or postal address you have provided. You agree that any notice sent to this email or postal address will be considered sufficient for all purposes, including determinations relating to the adequacy of service. It is your obligation to keep the email address and/or postal address on file with Vaulnox up-to-date and accurate.

32Force Majeure

We shall not be held liable for any delays, failure in performance, or interruptions of service which result directly or indirectly from any cause or condition beyond our reasonable control, including but not limited to: any delay or failure due to any acts of God, acts of civil or military authorities, acts of terrorism, civil or industrial disturbances, blockages, embargoes, war, strikes or other labor disputes, fire, earthquakes, storms or other nature-related events, interruption in electrical telecommunications or Internet services or network provider services, failure of hardware equipment and/or software or other utility failures, smart contract bugs or weaknesses, technological changes, changes in interest rates or other monetary conditions, and, for the avoidance of doubt, changes to any blockchain-related protocol, other catastrophe, or any other occurrences which are beyond our reasonable control, and shall not affect the validity and enforceability of any remaining provisions. If we are unable to perform our Services outlined in the CSA due to factors beyond our control, including, but not limited to, the aforementioned force majeure events or changes in applicable laws and/or sanctions policies, we shall not be liable for the Services provided under these CSA during the time period coincident with the event in question.

33Assignment

You agree that we may assign any of our rights and/or transfer, sub-contract, or delegate any of our obligations under these CSA without any notice or consent from you. These CSA will bind and inure to the benefit of the parties, their successors and permitted assigns. Your agreement to these CSA is personal to you and you may not transfer or assign it to any third party.

34No Third-Party Beneficiaries

You agree that, except as otherwise expressly provided in these CSA, there shall be no third-party beneficiaries to the CSA.

35Entire Agreement

This CSA sets forth the entire understanding and agreement as to the subject matter hereof and supersedes any and all prior discussions, agreements, and understandings of any kind (including, without limitation, any prior versions of the CSA) and every nature between us. Except as provided for above, any modification to these CSA must be in writing and must be signed by both parties.

36Notices

Any notices or other communications provided by us under these CSA, including those regarding modifications to it will be given by posting to the Services and/or through other electronic communication. You agree and consent to receive electronically all communications, agreements, documents, notices and disclosures that we provide in connection with your account and your use of the Services.